Privacy Policy

Privacy Policy

Last Updated: September 12, 2026

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

Information We Collect

Depending on how you interact with us, we may collect information such as:

Contact information, including your name, email address, telephone number, billing address, and shipping address.

Order information, including products purchased, order history, transaction details, shipping information, and return or refund information.

Payment-related information. Payments are processed through authorized payment service providers. We generally do not directly store complete payment card details.

Account information, where customer account functionality is available.

Customer service communications, including messages, inquiries, return requests, and other correspondence.

Device and usage information, such as IP address, browser type, device information, pages viewed, referring pages, interactions with the website, and similar technical information.

How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Arrange shipping and delivery
Process returns and refunds
Provide customer support
Communicate about orders and service updates
Prevent fraud and unauthorized transactions
Maintain and improve our website and services
Analyze website performance and customer interactions
Comply with legal and regulatory obligations
Send marketing communications where permitted and where the appropriate consent or other lawful basis exists

Shopify and Service Providers

Our online store is hosted using Shopify, which provides the e-commerce platform used to operate our website.

We may also use third-party service providers to assist with functions such as:

Payment processing
Order fulfillment
Shipping
Website hosting
Analytics
Fraud prevention
Customer communications
Email services
Advertising and marketing

These providers may process personal information where necessary to perform services on our behalf or according to their own legal obligations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember customer preferences, analyze site traffic, improve performance, prevent fraud, and support marketing activities where permitted.

Some cookies are necessary for the website and checkout process to function correctly.

Where required by applicable law, optional cookies will be used in accordance with the choices provided to the user.

Browser settings may also allow users to block or delete certain cookies, although disabling necessary cookies may affect website functionality.

Marketing Communications

If you subscribe to marketing communications, we may send information about products, offers, or store updates.

You may unsubscribe from marketing emails by using the unsubscribe option contained in the relevant message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional communications related to an existing order.

How We Share Information

We may disclose personal information to service providers when reasonably necessary to operate our business and provide requested services.

We may also disclose information:

To comply with applicable law or lawful government requests
To investigate fraud or security issues
To protect our legal rights or the rights of others
In connection with a legitimate business transaction, restructuring, or transfer, subject to applicable law

We do not disclose personal information merely for unrelated purposes without an appropriate legal basis.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and tax records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the legal requirements involved.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you rights regarding your personal information, including the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of information
Request restriction of certain processing
Object to certain processing
Request a portable copy of certain information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

Some rights may be subject to legal exceptions.

To submit a privacy request, contact:

support@homepureclean.com

We may need to verify your identity before completing certain requests.

Children's Privacy

Our services are not intended to knowingly collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

International Processing

Because our website and service providers may operate internationally, personal information may be processed outside the country in which you reside.

Where required, appropriate safeguards will be used in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

The revised version will be posted on this page together with an updated “Last Updated” date.

Contact Us

For privacy-related questions or requests, contact: