Shipping & Delivery

Shipping & Delivery Policy

This policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days generally exclude weekends and public holidays.

Orders placed during weekends, holidays, promotional periods, or unusually high order volumes may require additional processing time.

Delivery Estimates

Delivery times vary according to the destination, selected shipping method, carrier network, customs processing, and other circumstances.

As a general estimate:

United States: approximately 5–12 business days after dispatch

International destinations: approximately 7–20 business days after dispatch

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary because of carrier delays, weather conditions, customs inspections, local delivery conditions, public holidays, incorrect address information, or other circumstances outside our reasonable control.

Shipping Availability

Shipping availability depends on the customer's destination.

Available shipping options, where applicable, will be displayed during checkout.

If we are unable to ship an order to the address provided, we will contact the customer and provide an appropriate resolution.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before the order is submitted.

Customers will have an opportunity to review the total order cost before completing payment.

Order Tracking

Where tracking is available, tracking details will be provided after the order has been dispatched.

Please note that tracking information may take some time to update after a shipping label is created.

Incorrect Shipping Addresses

Customers are responsible for entering accurate and complete delivery information during checkout.

If you discover an error in your shipping address, contact support@homepureclean.com immediately.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made after an order has entered processing.

If a parcel cannot be delivered because an incorrect or incomplete address was supplied, additional shipping charges may apply where permitted by law.

Delayed Shipments

Occasional carrier delays can occur.

If your tracking information has not updated for an unusually long period or your order appears significantly delayed, contact:

support@homepureclean.com

We will review the available shipping information and assist where reasonably possible.

Lost Packages

If tracking indicates that a parcel may have been lost in transit, contact us with your order number.

We may work with the carrier to investigate the shipment before determining the appropriate resolution.

Packages Marked Delivered

If tracking indicates that your order was delivered but you cannot locate it, please:

Check the delivery location and surrounding area, ask household members or neighbors where appropriate, and allow a short period in case the carrier marked the parcel delivered before final placement.

If you still cannot locate the package, contact support@homepureclean.com.

Customs, Duties, and Taxes

For international shipments, customers may be responsible for customs duties, import taxes, or other government charges imposed by the destination country unless checkout expressly states otherwise.

These charges are determined by local authorities and may not be included in the purchase price or shipping charge.

Contact

For shipping questions, contact: