Return & Refund Policy
Return & Refund Policy
We want customers to have clear information about returns, refunds, and order issues before making a purchase.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a standard return, the item should be in substantially the same condition in which it was received and should include its original packaging where reasonably possible.
Products that have been extensively used, altered, intentionally damaged, or returned in a condition that prevents resale may not qualify for a standard return, except where applicable law provides otherwise.
How to Request a Return
Before returning any item, contact:
support@homepureclean.com
Please provide:
- Your order number
- The email address used to place the order
- The reason for the return
- Photographs if the item is damaged, defective, or incorrect
If the return is approved, we will provide return instructions.
Please do not send a return before receiving return instructions from us.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@homepureclean.com.
Please provide photographs showing the issue where applicable.
After reviewing the information, we may offer a replacement, refund, or another appropriate solution depending on the circumstances.
Change-of-Mind Returns
If you wish to return an eligible item because you changed your mind, contact us within the 30-day return period.
Unless otherwise required by applicable law, return shipping costs for change-of-mind returns may be the responsibility of the customer.
Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
Non-Returnable Items
We may be unable to accept returns for:
- Products that have been substantially used or consumed
- Products intentionally damaged after delivery
- Items returned without the necessary components or packaging where this materially affects their condition
- Items specifically identified as non-returnable before purchase
- Items that cannot legally or safely be returned
This does not affect any rights you may have under applicable consumer protection laws.
Refunds
When we receive an approved return, the item will be inspected.
If the refund is approved, it will normally be issued to the original payment method.
Please allow approximately 3–10 business days after the refund has been issued for your bank, card provider, or payment service to reflect the transaction. Actual processing time is controlled by your payment provider.
Order Cancellations
If you wish to cancel an order, contact support@homepureclean.com as quickly as possible.
We will attempt to cancel the order before dispatch. If the order has already been processed or shipped, cancellation may no longer be possible and the normal return procedure may apply.
Missing Refunds
If you have received confirmation that a refund was issued but have not received the funds after the expected processing period, first contact your bank or payment provider.
If the issue remains unresolved, contact us at:
support@homepureclean.com
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights that apply to you under applicable law.
Company: Zhuhai Feipuxun Trading Co., Ltd.
Address: Room 642-12, 6th Floor, Building 2 (Comprehensive Building), No. 323 Qiaohu South Road, Baijiao Science and Technology Industrial Park, Doumen District, Zhuhai, Guangdong, China
Phone: +86 18285413481